Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinaryz.shop.

returns after delivery at The Ordinary
Customers using theordinaryz.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

The Ordinary: delivery issues
For The Ordinary customers at theordinaryz.shop, this section explains delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@theordinaryz.shop or 3059268041. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

delivery area at The Ordinary
The Ordinary publishes this delivery area guidance for customers using theordinaryz.shop. Orders can be shipped only to addresses within the United States. Standard shipping is free.

The Ordinary: processing and transit
This processing and transit section covers orders and visits through theordinaryz.shop for The Ordinary. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What The Ordinary customers should know about tracking and addresses
The Ordinary publishes this tracking and addresses guidance for customers using theordinaryz.shop. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryz.shop
Phone: 3059268041
Physical address: 809 23rd St, Ogden, Utah, 84401, United States