About Us

For The Ordinary customers, the sections below set out the store and its service commitments. This page applies specifically to theordinaryz.shop.

Details from The Ordinary on our store
This our store section covers orders and visits through theordinaryz.shop for The Ordinary. The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

How The Ordinary handles questions and support
For purchases made through theordinaryz.shop, The Ordinary applies the following guidance on questions and support. Questions about our store or products are welcome at Support@theordinaryz.shop or 3059268041.

What The Ordinary customers should know about service commitments
Customers using theordinaryz.shop can rely on the following The Ordinary guidance about service commitments. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryz.shop
Phone: 3059268041
Physical address: 809 23rd St, Ogden, Utah, 84401, United States