Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinaryz.shop.

What The Ordinary customers should know about condition of returns
The following condition of returns guidance applies to the The Ordinary storefront at theordinaryz.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

starting a request at The Ordinary
For The Ordinary customers at theordinaryz.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@theordinaryz.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: eligibility
This eligibility section covers orders and visits through theordinaryz.shop for The Ordinary. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about refund timing
For The Ordinary customers at theordinaryz.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

exceptions at The Ordinary
Customers using theordinaryz.shop can rely on the following The Ordinary guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from The Ordinary on order problems
The Ordinary publishes this order problems guidance for customers using theordinaryz.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at The Ordinary to support
Customers using theordinaryz.shop can rely on the following The Ordinary guidance about support. For return or exchange assistance, contact Support@theordinaryz.shop or 3059268041.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryz.shop
Phone: 3059268041
Physical address: 809 23rd St, Ogden, Utah, 84401, United States