FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinaryz.shop.

Our approach at The Ordinary to returns and exchanges
For The Ordinary customers at theordinaryz.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

tracking at The Ordinary
For purchases made through theordinaryz.shop, The Ordinary applies the following guidance on tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

The Ordinary: payment methods
The following payment methods guidance applies to the The Ordinary storefront at theordinaryz.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How The Ordinary handles delivery timing
The Ordinary publishes this delivery timing guidance for customers using theordinaryz.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

return shipping at The Ordinary
For purchases made through theordinaryz.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on contact options
The Ordinary publishes this contact options guidance for customers using theordinaryz.shop. How can I contact you?
Email Support@theordinaryz.shop, call 3059268041, or write to 809 23rd St, Ogden, Utah, 84401, United States.

How The Ordinary handles shipping cost
The Ordinary publishes this shipping cost guidance for customers using theordinaryz.shop. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

What The Ordinary customers should know about products
This products section covers orders and visits through theordinaryz.shop for The Ordinary. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles refund timing
For The Ordinary customers at theordinaryz.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryz.shop
Phone: 3059268041
Physical address: 809 23rd St, Ogden, Utah, 84401, United States